Please note due to the COVID-19 pandemic deliveries may be delayed.

A measure that most carriers have implemented because of COVID-19 is to no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

For more information on Oates Welding Services’ Covid-19 changes please CLICK HERE.

Delivery options and processing times
All items are offered either Courier Delivery or In Store Collection. Details for each delivery option are provided below.
Oates Welding Services aims to process all orders within 2 business days. If this is not possible Oates Welding Services will contact you immediately.  Any known delays to processing time will be advised on this page.

Courier delivery
The terms of this clause apply where you select to have your order delivered via our Courier Delivery shipping option to a specified address. The rate will depend on the order weight and dimensions.
The delivery address must be an address within Melbourne and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes or parcel lockers.
On acceptance of your Order by Oates Welding Services, We will aim to despatch to your specified delivery address generally within 1-2 business days. Delivery times will vary based on your location.
You will be required to be available in person to accept delivery of your Order.
Oates Welding Services will endeavour to deliver your Order within any stated timeframes for despatch, however We cannot guarantee that these timeframes will always be met, as many factors may affect these timeframes.
Oates Welding Services cannot and will not accept responsibility for delivery failures or delays by our third-party delivery contractor.

DELIVERIES THAT REQUIRE A FORKLIFT OR LOADING DOCK
For Courier Delivery, if you are ordering a large item that requires a forklift or loading dock for delivery, it is your responsibility to provide these facilities. Oates Welding Services will advise if these facilities are required for delivery on the product descriptions for relevant items. By ordering an item that specifies these facilities as a requirement, you are agreeing to have these facilities available at time of delivery. Please note, if when the delivery arrives these facilities are not available, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.

In Store Collection
The terms of this clause apply where you select In Store Collection for your Order from the Oates Welding Services Store.
If you select In Store Collection for your goods from the Oates Welding Services Store, you will receive an email to notify you when the Order is available for collection which will typically be within 2 business days of the order being confirmed.
Orders for collection at the Oates Welding Services Store must be collected within 14 days of you receiving the email that your Order is available for collection. If your Order is not collected within this time, Oates Welding Services has the right to allocate those goods to another customer and reorder the goods for you.
When collecting your items, you are required to supply or present the following:

  • A copy of your order confirmation email
  • Present the credit/debit card that was used to make the purchase. The card name must match the details on the original tax invoice (order confirmation email)
  • Present photographic ID such as a driving licence to confirm that you are the person that has placed the order. The identification must match the billing name and address details listed on the order.

We will only hand goods over if we can be sure that the person collecting is the person who has placed the order. If you are placing an online order on behalf of a company and cannot physically pick-up the order, you will need to supply a driver’s license and written consent authorising a secondary person to act on your behalf in picking up your order. This can be sent via email to info@oateswelding.com.au
If the above procedure is not followed, the store reserves the right to not release your order to you.

Organising Your Own Courier
If you have selected In Store Collection with the intention of organising your own courier to collect the order and deliver it to you without facilitation of Oates Welding Services, you will also be subject to any terms and conditions of the provider you select. Oates Welding Services is not liable for any costs associated with delivery of orders that select the In Store Collection option. 
You will be required to organise your own collection and delivery and advise these details to Oates Welding Services in advance of collection. This information must be emailed to info@oateswelding.com.au within 5 business days of you being notified your order is available for collection.
The courier you hire must collect the order within Oates Welding Services business hours. Oates Welding Services will be unavailable for collection attempts outside these hours and We are not liable for any costs associated with a new collection time.
When collecting your items, the courier is required to supply or present the following:

  • Proof that they are there to collect your order
  • Present photographic ID such as a driving licence to confirm that they work for the organisation you have hired to collect your order. The identification must match the information you provided in advance.

We will only hand goods over if we can be sure that the person collecting is a person associated with the organisation who has been nominated to collect the order.
If the above procedure is not followed, the store reserves the right to not release your order.
Oates Welding Services will provide facilities needed to load the order at time of collection. Once the order has been collected by the private courier, Oates Welding Services is no longer liable for any loss or damages to the products.

WELDING MACHINE REPAIRS

  • Welding machine repairs must be delivered to the Oates Welding Services store in order to be serviced and/or repaired. It is the sole responsibility of you to ensure it is delivered. Oates Welding Services is not liable for any costs associated with delivering or collecting the machines to the Oates Welding Services store and is not liable for any damages incurred in the process of delivering or return of the machines.
  • Welding machines must be delivered to the Oates Welding Services store within 14 days of you receiving an order confirmation. If the machine has not arrived within this time, Oates Welding Services reserves the right to cancel the repair and refund you the amount charged less 10% to cover credit card fees and processing time.
  • We aim to assess all machine repairs within 5 business days however this is subject to change without notice. Any major delays in assessing the machine will be advised by Oates Welding Services as soon as possible. 
  • Oates Welding Services is not liable for any losses incurred by you as a result of the machine being out of service for assessment, servicing and/or repair.
  • Once the machine is ready for collection you will receive an email to notify you to collect the machine within 30 business days.
  • If you fail to collect the machine after 30 days of notification for collection, you will be charged a monthly storage fee of $20 AUD that must be paid in full before the machine is released to you. This amount will not be pro rata and will calculated by calendar month from 30 days after the collection notification. Failure to pay this fee will result in Oates Welding Services continuing to store the machine which will incur more storage fees. Oates Welding Services is not liable for any losses incurred by you while holding the machine due to failure to pay storage fees.
  • If the machine is considered uncollected according to Consumer Affairs Victoria, Oates Welding Services reserves the right to dispose of the machine as We see fit and in line with CAV regulations.
  • Additional information on Uncollected Goods can be found here.

DELIVERY CHARGES
Delivery charges are dynamically calculated depending on the weight and dimensions of the products in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service.

DELIVERY LOCATIONS
At this stage Oates Welding Services only ships within Melbourne. You are able to organise your own delivery by selecting In Store Collection and contacting us your own courier details. We are unable to deliver to PO Boxes, Locked Bags, Private Bags, Private Lockers, Aus Post Parcel Collect Addresses or Parcel Lockers. For any international enquiries, please contact our sales team.

ESTIMATED DELIVERY TIMEFRAMES
If you have selected to In Store Collection you will receive an email within 1-2 business days letting you know your order is available to collect from the Oates Welding Services Campbellfield store.
If you have selected Private Courier for delivery, you will receive an email within 1-2 business days letting you know your order is available to collect from the Oates Welding Services Campbellfield store. The order must be collected within 14 days of you receiving this email. Delivery times will be subject to the courier you have selected and Oates Welding Services is not responsible for any delays or failure to collect.
If you have selected Courier Delivery, you will receive an email when the goods have been despatched.
We aim to despatch all orders within 1-2 business days. If this is not possible, Oates Welding Services will contact you as soon as possible to advise. Once the order has been despatched the estimated delivery time is 1-2 business days in Metro Melbourne.
Please note that this delivery timeframe is an estimate and not guaranteed.

DELIVERY TRACKING
If you require an update on your delivery status, please contact us.

RECEIVING YOUR ORDER
Courier deliveries occur Monday – Friday between 9am-6pm. We cannot schedule deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.
If you are not present when the courier drops of the package, then they may drop a collection card in your mailbox to either contact for a redelivery or pick up at a collection point close to your address such as news agency, local supermarket and for Australia Post, your closest post office. Items that require special facilities such as a forklift and/or loading bay will be advised on the product description. These facilities must be available upon delivery.